According to the Seattle Post-Intelligencer, Mike Hargrove, the team LeaderManager said, "Things are going good for us right now," Hargrove said. "Players know what they have to do, and they're doing it.He is right, it took awhile for someone to teach it.
"If somebody sees a guy goof up, the veteran guys are pulling them aside and telling them what to do. It's the kind of thing winning clubs do, and it took us a while to learn it."
I am not certain it was Mike Hargrove, but knowing what it take to create a great sports team is not a mystery. The goal of every team is team chemistry. As college and pro teams prepare for the imminent football season, they are all working on their team chemistry.
I love watching Mariner games as the camera focus on the "bench" and dugout where you see players having fun (it is a game, games are fun) and talking each other about how to improve their skills. I especially enjoy watching veterans help the younger players.
It is all driven by the desire to win their Division, the American League West, and the knowledge that EVERYONE must contribute in order for them to win it. Team goals drive individual goals to improve and excel.
In team sports, team chemistry is the key to winning the "Best of the Best Trophy." Just as it is with a sales or customer service team.
Imagine the value of experienced personnel helping their peers improve their sales, service, and team skills. Imagine the vaslue of everyone talking about sales and service excellence every day, day after day, one by one.
Imagine the value of an entire team of frontline personnel who enjoy working together, helping each other, and providing a customer experience that inspires them to remember, return, and recommend.