I want to do things right on this blog. Asking questions begins that process. Anyone who has any comments about what this blog needs should feel free to speak up. I love criticism, suggestions, ideas, or anything else that would improve what I want to do here.
And that is...motivate businesses selling and serving products and services to the general public to get their act together. Specifically businesses that appear to be trying to be one of the best, but just don't get it. Multi-location companies that try to have a team-focused, excellence-driven, "something special" culture, yet they fail to deliver because when their customers judge, consciously and unconsciously, everything the see, hear, smell, and "feel" when they enter their selling or serving environments, things aren't held to high standards.
I love the thrill of an exceptional customer service experience. It doesn't happen often, but It is so much fun being sold and/or served by friendly, excited, enthusiastic, and energetic sales and customer service personnel.
The problem with the leadership and management of many sales and customer service teams is that they don't believe they have a problem with their employees, sales, or service.