Friday, August 04, 2006

In Sales and Service, Excellence is Uncommon

Tom Peters has discussed some interesting topics this week. Is "Passion" Optional was especially interesting.

To become the best of the best requires a strong desire to be extraordinary. In sales and service, that desire must come from the frontline team leader. However, it is rare because it is easier to just go through the motions and not bother with analyzing or altering the current leadership model, management system, and team achievement expectations.

Excellence is uncommon in sales and service because, in most cases, it is just blind luck when someone learns how to attract, or develop, energize, and excite a staff of frontline personnel. Companies don't teach motivation, mindset, and mission skills to frontline managers. So how does a person have a passion to be a great team leader without a system that personnel buy into without a purpose, a plan, and a system that accomplishes the purpose?

They don't.

A person is passionate about achieving great goals only after they know how to achieve them.

Like everything in life, most of us are doing the best we can with what we know at the time. Almost anyone-arrogant jerks have difficulty-can be a extraordinary leader when they know how to set high standards that everyone buys into. And then provides the daily education, motivation, and appreciation that inspires them to get involved, improve, and achieve beyond all previous expectations.

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