Welcome to my to Frontline Team Achievement. Please forgive me if I put up a number of posts that ramble on about who I am and how I plan to change the world, or at least the part of the world that wants to create great sales and customer service teams.
This blog hopes to get people excited about creating a great employment experience for their staff and improving their leadership skills so they can transform their staff into an extraordinary team. Or, if they need help doing it, get someone to help them.
The goal is an entire team of achievers who enjoy helping each other succeed and, in the process, provide an experience that inspires customers to remember, return, and recommend.