John Mackey sold me. He has built a huge company by accepting nothing less than the best.
I love this article. Whole Foods is an awesome model for employee empowerment. As he said, "And I realized, why don't we let them decide for themselves... " Why not get everyone's opinions on everything. The frontline staff votes on who stays on the team and who doesn't fit the standards of "engaging, fun, and interactive with the customer." Everything he said during the interview was about striving to do the right thing for customers, employees, and the company.
You can feel the energy and excitement when you walk into a Whole Foods store. As a low to no budget team leadership trainer, I don't shop there myself (as in not yet), but it is where i take people to show them what OneByOne Team Achievement will no for their sales environment.
Customers judge, consciously and unconsciously everything the see, hear, smell, and "feel." A memorable experience in a Whole Foods-people and products-leads to customers inspired to remember, return, and recommend.